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Material FAQs
What is Solidwool?
Solidwool is a unique, composite material made from wool and bio-resin. You can read more about it here.
Where is Solidwool made?
All Solidwool products are made in the UK, at our workshop in Devon. We are mindful in the way we source all our components, the British Ash legs are hand turned locally, and the steel frames are made in Peterborough.
It is believed that around 95% of Herdwick sheep, who’s fleece create our distinctive Herdwick Solidwool are located within 14 miles of Coniston in the Central Lake District. The beautiful black and white Welsh Mountain sheep are located, you guessed it, in Wales.
What is a bio resin and why do you use it?
When Solidwool began, we knew we wanted to find a new way of working with wool, a sustainable resource. To turn wool into Solidwool we use resin, the resins we currently use are classed as bio-resins. They have a 50% bio-based renewable content, sourced from waste streams of other industrial processes, such as wood pulp and bio-fuel production. Our environmentally conscientious resin manufacturer claims a 33% reduction in Carbon Footprint and Greenhouse Gas Emissions during manufacture over traditional resins. Our aim is to one day produce a 100% natural composite material.
Will the material look the same on all products?
Because we are working with a natural material, there can be some variation between Solidwool products. We currently use Herdwick wool who’s fleece is a grey colour. So, if you were to buy a set of chairs, each one will have a subtle difference in the appearance of the wool, but will fit perfectly together. Our Welsh Mountain products have more variation, as you will see from our photography. This ranges from ‘light’ pieces with a few dark flecks, to dramatic ‘wild’ pieces containing lots of dark fleece. We have reference images of all our chairs and tables to allow you to choose the exact ones. To find out more please email us.
Is the material scratch resistant?
Solidwool is not scratch resistant, however the lighter guard hairs and natural variation seen in Solidwool often disguise small surface marks and scratches. When cleaning, avoid using abrasive cleaning tools and abrasive or chemical products. The surface can be refinished if necessary.
Can I see the material up close?
We plan to offer samples of our Solidwool material in the future. Sign-up to our mailing list here to receive updates and developments on everything Solidwool. Alternatively, The Hembury chair can be viewed at the Roger Oates London studio in Chelsea, and the Roger Oates Showroom in Ledbury, Herefordshire.
Hembury Furniture FAQs
Can I use my Hembury chairs and side tables outside?
The Hembury chair and side table are designed for indoor use only.
Does the Hembury chair and side table come with floor protectors?
Yes. The Hembury chair and side table is supplied with felt pads for hard floor surfaces or nylon glides for soft surfaces. Alternatively they can be specified with neither. Select the option for each item at checkout.
Where can I see the Hembury chair and side table?
The Hembury and side tables chair can be viewed (and chairs of course sat on) at the Roger Oates London studio in Chelsea, and the Roger Oates Showroom in Ledbury, Herefordshire.
What is the life expectancy of Solidwool furniture?
The Hembury is a chair to be cherished - a future heirloom. Each chair is expertly crafted and built to last, and with care your Solidwool chair can be passed down to future generations.
How do I care for and maintain my Solidwool furniture?
General cleaning: Wipe clean with a damp non-abrasive cloth and use a dry cloth to absorb any residual moisture. On the occasion where liquid spillages occur, wipe up as soon as possible with a clean cloth. To maintain the oiled ash legs, we recommend Osmo Spray Cleaner. It cares for the oil finish on the legs without drying out the wood. Do not use cleaning products containing harsh chemicals or bleach on the wooden legs or Solidwool material.
Ordering
How can I place an order?
Hembury chair and side tables are available to order online here. If you would like any more information before placing your order, or would like to enquire about Sheet Material please get in touch with us at hello@solidwool.com.
How do I pay for my order?
If you order directly through the site, the payment will be taken by Stripe, the secure payment service. If you place a direct order with us, we offer payment by bank transfer. Once the funds have cleared, we will ship your order.
How do I know you have received my order?
You will receive an email confirmation with all of the details as soon as your order is accepted.
What is the lead time for Hembury furniture?
Our furniture lead-time is currently between 2-6 weeks depending on the variation from receipt of order. All lead times are displayed on the individual product listings. If you have a short deadline to meet, drop us an email to discuss.
Do you offer trade discount?
Yes, for further information on how to open a trade account please email hello@solidwool.com.
Delivery
How will the Hembury chair and table arrive?
We send out chairs fully assembled and ready to go from the box. Tables are flatpacked, the legs simply screw into the table top, instructions are provided. All our packaging is also plastic-free and fully recyclable.
How much will it cost to deliver?
The delivery cost is £39.95 for a single chair, and £89.95 for two or more. If you are interested in purchasing a set of five chairs or more, please contact us for a bespoke delivery quotation. The delivery cost for a side table is £15.00.
Do you ship internationally?
Yes, we do. For more information and to place an international order, please email hello@solidwool.com.
Returns
How do I return an unwanted item?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us before any items are sent back.
Please note, you are responsible for paying your own shipping costs for the returned item. These costs are non-refundable. We recommend that you should consider using a secure, signed for or registered method of delivery.
How long does it take to get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and your order will be credited minus shipping costs.
If you have any additional questions or require any further information, please do not hesitate to email hello@solidwool.com.
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